Seasonal Front Desk & Client Services Associate

H&R Block, Inc.; Lancaster (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support scheduling, intake, and operations. This in-person role collaborates with tax professionals and helps deliver a professional client experience during tax season.

The ideal candidate has strong communication skills, the ability to multitask, and a commitment to confidentiality. Evening and weekend availability is required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good organizational follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling).
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer phone calls, schedule appointments, match clients with tax pros.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness for a smooth experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Fast-paced experience

Multitasking

Organization

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support scheduling, intake, and operations. This in-person role collaborates with tax professionals and helps deliver a professional client experience during tax season.

The ideal candidate has strong communication skills, the ability to multitask, and a commitment to confidentiality. Evening and weekend availability is required during peak season.