Seasonal Front Desk & Client Services Associate

H&R Block, Inc.; City of Little Falls (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in an in-person office. You will manage scheduling, support daily operations, and work with tax professionals to direct clients to the right services.

The role offers training and a path into tax preparation or office leadership, with emphasis on confidentiality and professional client service. Evening/weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

MS Office/TeamsScheduling

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in an in-person office. You will manage scheduling, support daily operations, and work with tax professionals to direct clients to the right services.

The role offers training and a path into tax preparation or office leadership, with emphasis on confidentiality and professional client service. Evening/weekend availability during tax season is expected.