Seasonal Client Service & Front Desk Associate

H&R Block, Inc.; Bay City (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, handle check-ins, schedule appointments, and support daily office operations alongside tax professionals. This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evenings and weekends during tax season required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client-centric

Interpersonal skills

Multitasking

Detail-oriented

Tech basics

Evenings/weekends availability

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling tools

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, handle check-ins, schedule appointments, and support daily office operations alongside tax professionals. This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evenings and weekends during tax season required.