Seasonal Front Desk & Client Service Pro (Evenings/Weekends)

H&R Block, Inc.; Punta Gorda (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role manages scheduling, supports daily office operations, and collaborates with tax professionals.

Responsibilities include greeting clients, assisting with check-in, handling documents, and ensuring a professional client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain an orderly office environment to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with discretion and confidentiality.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Scheduling tools

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role manages scheduling, supports daily office operations, and collaborates with tax professionals.

Responsibilities include greeting clients, assisting with check-in, handling documents, and ensuring a professional client experience. Evening and weekend availability during tax season is required.