Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Pocomoke City (MD); On-site; USD 22,000 - 25,000; Full time

Job summary

H&R Block in Maryland (Pocomoke City) is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and set up appointments. You will help connect customers with the right tax professional and ensure needs are met across in-person, phone, or virtual service.

The role requires high school diploma or equivalent, the ability to multitask, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Maryland (Pocomoke City) is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and set up appointments. You will help connect customers with the right tax professional and ensure needs are met across in-person, phone, or virtual service.

The role requires high school diploma or equivalent, the ability to multitask, strong organizational skills, and proficiency with Microsoft Office.