Seasonal Client Service Pro | Front Desk & Scheduling

H&R Block, Inc.; Ligonier (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Indiana is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional.

You’ll help schedule appointments, maintain a neat office, and ensure every client’s needs are addressed whether in person, by phone, or online. Ideal candidates have prior customer service experience, can multitask in a fast-paced environment, are organized, proficient with Microsoft Office, and willing to work

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multitasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Indiana is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional.

You’ll help schedule appointments, maintain a neat office, and ensure every client’s needs are addressed whether in person, by phone, or online. Ideal candidates have prior customer service experience, can multitask in a fast-paced environment, are organized, proficient with Microsoft Office, and willing to work