Seasonal Client Experience Coordinator

H&R Block, Inc.; Auburn (ME); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Auburn, ME is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling with tax professionals.

This in-person role supports daily office operations and emphasizes client confidentiality as you collaborate with a team of tax professionals. Training is provided, with potential growth into tax preparation or leadership roles.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Auburn, ME is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling with tax professionals.

This in-person role supports daily office operations and emphasizes client confidentiality as you collaborate with a team of tax professionals. Training is provided, with potential growth into tax preparation or leadership roles.