Seasonal Front Desk & Client Service Concierge

H&R Block, Inc.; High Point (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in High Point, NC. You will be the welcoming first impression, manage check-in, and match clients with the right tax professional.

This in-person role supports daily office operations and offers growth into tax preparation with training. Evening and weekend availability during tax season is required; you will collaborate with tax professionals to ensure a seamless client experience while handling confidential information

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (e.g., Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients to tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive information with confidentiality and care.

Skills

Client service

Interpersonal communication

Multitasking

Organization

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in High Point, NC. You will be the welcoming first impression, manage check-in, and match clients with the right tax professional.

This in-person role supports daily office operations and offers growth into tax preparation with training. Evening and weekend availability during tax season is required; you will collaborate with tax professionals to ensure a seamless client experience while handling confidential information