Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Concord (NC); On-site; USD 14,000 - 35,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in Concord, NC is seeking an energetic seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will greet clients, answer calls, route them to the right tax professional, maintain a tidy office, and protect sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and prioritize throughout the day.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain tidy office operations and collaborate with team members.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Organizational skills

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Concord, NC is seeking an energetic seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will greet clients, answer calls, route them to the right tax professional, maintain a tidy office, and protect sensitive information.