Seasonal Front Desk & Client Experience Specialist

H&R Block; Concord (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Comprehensive benefits

Job summary

H&R Block in Concord, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. You will manage check-in, scheduling, and connect clients with the right tax professional while maintaining a warm, professional front-desk presence.

Join a team of tax professionals with training to advance toward tax preparation or office leadership. This in-person role requires availability evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and written/verbal communication.
• Ability to multitask and manage priorities.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including document handling.
• Maintain tidy office and smooth daily operations.
• Collaborate with team to support operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Concord, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. You will manage check-in, scheduling, and connect clients with the right tax professional while maintaining a warm, professional front-desk presence.

Join a team of tax professionals with training to advance toward tax preparation or office leadership. This in-person role requires availability evenings and weekends during tax season.