Front Desk & Client Services Coordinator

H&R Block; Yadkinville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for our North Carolina office, handling client scheduling and supporting daily operations in person. You will greet clients, answer calls, manage check-in, keep the office organized, and collaborate with tax professionals to ensure a smooth client experience.

Training is provided, and this role can lead to tax preparation or office leadership; availability evenings and weekends during

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Attention to detail

Microsoft Office

Scheduling software

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for our North Carolina office, handling client scheduling and supporting daily operations in person. You will greet clients, answer calls, manage check-in, keep the office organized, and collaborate with tax professionals to ensure a smooth client experience.

Training is provided, and this role can lead to tax preparation or office leadership; availability evenings and weekends during