Seasonal Front Desk & Client Service Associate

H&R Block, Inc.; Ontario (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client.

You will manage client check-in, answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs. This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

MS Office

Scheduling systems

Evenings & weekends

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client.

You will manage client check-in, answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs. This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience.