Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Woonsocket (RI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life both in and outsideof

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. Training will prepare you for growth into tax preparation or office leadership.

Qualifications

• Must have experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interaction.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the welcoming face of the office.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric service

Interpersonal skills

Communication skills

Multitasking

Organization

Attention to detail

Follow-through

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. Training will prepare you for growth into tax preparation or office leadership.