Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Canton (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. The role offers exposure to tax professionals and potential growth into tax preparation or leadership within a collaborative team.

Ideal candidates bring experience in fast-paced client service, strong communication skills, and proficiency with office software. Evenings and weekends during tax season may be required to meet client needs.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients to the right tax professional.
• Manage check-in and intake, including document handling and organization.
• Maintain tidy office operations to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Scheduling

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. The role offers exposure to tax professionals and potential growth into tax preparation or leadership within a collaborative team.

Ideal candidates bring experience in fast-paced client service, strong communication skills, and proficiency with office software. Evenings and weekends during tax season may be required to meet client needs.