Seasonal Client Experience Specialist (Evenings & Weekends)

H&R Block, Inc.; North Vernon (IN); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

H&R Block in Indiana is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person during tax season.

You will coordinate appointments, assist clients with check-in, and collaborate with tax professionals to ensure a smooth, professional client experience. Prior customer-facing work and basic computer skills are valued.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Aufgaben

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Microsoft Teams

Jobbeschreibung

H&R Block in Indiana is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person during tax season.

You will coordinate appointments, assist clients with check-in, and collaborate with tax professionals to ensure a smooth, professional client experience. Prior customer-facing work and basic computer skills are valued.