Seasonal Client Experience Specialist

H&R Block, Inc.; Pittsburgh (Allegheny County); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

H&R Block in Pittsburgh is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. You will work with tax professionals to ensure a smooth client experience and help keep the front desk organized.

This in-person role requires strong communication, multitasking, and a willingness to work evenings and weekends during tax season. Training is provided to enable pathways into tax preparation or leadership.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Customer service

Interpersonal communication

Multitasking

Organizational skills

MS Office

Scheduling systems

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Pittsburgh is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. You will work with tax professionals to ensure a smooth client experience and help keep the front desk organized.

This in-person role requires strong communication, multitasking, and a willingness to work evenings and weekends during tax season. Training is provided to enable pathways into tax preparation or leadership.