Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Cupertino (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Cupertino, CA. This in-person role welcomes clients, manages check-in, and helps pair customers with the right tax professional during busy periods.

You’ll support daily office operations, greet clients, answer calls, schedule appointments, and maintain a tidy, professional front desk. Ideal for those starting in tax services, with growth opportunities during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Team collaboration

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Cupertino, CA. This in-person role welcomes clients, manages check-in, and helps pair customers with the right tax professional during busy periods.

You’ll support daily office operations, greet clients, answer calls, schedule appointments, and maintain a tidy, professional front desk. Ideal for those starting in tax services, with growth opportunities during tax season.