Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Wheeling (WV); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional / Receptionist to provide a welcoming first impression for clients and support day-to-day office operations. This in-person role involves greeting clients, scheduling, intake processing, and coordinating with tax professionals to ensure a smooth client experience.

This position offers training and potential pathways into tax preparation or office leadership, with evenings and weekend hours during tax season.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client-focused experience

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Evenings/weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional / Receptionist to provide a welcoming first impression for clients and support day-to-day office operations. This in-person role involves greeting clients, scheduling, intake processing, and coordinating with tax professionals to ensure a smooth client experience.

This position offers training and potential pathways into tax preparation or office leadership, with evenings and weekend hours during tax season.