Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Juneau (AK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-long learning support

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role involves managing scheduling, supporting daily office operations, and working with tax professionals.

It is an in-person, non-remote position with potential growth into tax preparation or leadership. The ideal candidate brings strong customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role involves managing scheduling, supporting daily office operations, and working with tax professionals.

It is an in-person, non-remote position with potential growth into tax preparation or leadership. The ideal candidate brings strong customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.