Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Melrose (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. In-person role involving greeting, scheduling, document intake, and coordination with tax professionals. Training and support provided, with potential path into tax prep or office leadership.

Responsibilities include managing schedules, supporting daily office operations, and maintaining a professional client experience while handling confidential information with care.

Qualifications

• Fast-paced, client-centric environment experience required.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize.
• Detail-oriented with follow-through.
• Comfort with basic computer programs and scheduling tools.
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. In-person role involving greeting, scheduling, document intake, and coordination with tax professionals. Training and support provided, with potential path into tax prep or office leadership.

Responsibilities include managing schedules, supporting daily office operations, and maintaining a professional client experience while handling confidential information with care.