Seasonal Front Desk & Client Experience

H&R Block, Inc.; Mulberry (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Lakeland, FL. You will greet clients, manage check-ins, schedule appointments, and connect clients with the right tax professionals.

Ideal candidates bring strong customer service skills, the ability to multitask, and experience in fast-paced environments. Evening and weekend availability is helpful during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities in a busy office.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer tools (Office apps, scheduling software).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Professionalism

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Lakeland, FL. You will greet clients, manage check-ins, schedule appointments, and connect clients with the right tax professionals.

Ideal candidates bring strong customer service skills, the ability to multitask, and experience in fast-paced environments. Evening and weekend availability is helpful during tax season.