Client Experience Specialist - In-Person Reception

H&R Block, Inc.; Wauchula (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block in Lakeland, FL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-ins, schedule appointments, and support daily operations alongside tax professionals.

This on-site role offers training and a path into tax preparation or leadership. Ideal candidates have strong communication, multitasking, and organizational skills, plus experience in fast-paced, client-focused environments.

Qualifications

• Experience in fast-paced client-focused environments.
• Clear communication and teamwork abilities.
• Ability to multitask and manage priorities.
• Strong organizational skills and attention to detail.
• Familiarity with basic computer programs and scheduling systems.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Greet clients

Scheduling

Interpersonal skills

Multitasking

Office operations

Communication

Confidentiality

Microsoft Office

Teams

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block in Lakeland, FL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-ins, schedule appointments, and support daily operations alongside tax professionals.

This on-site role offers training and a path into tax preparation or leadership. Ideal candidates have strong communication, multitasking, and organizational skills, plus experience in fast-paced, client-focused environments.