Front Desk & Client Concierge – Tax Office (Seasonal)

H&R Block, Inc.; Lake Placid (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations in our Lakeland, FL office. You will answer calls, schedule appointments, and connect clients with the right tax professional, while maintaining a tidy, efficient office environment.

This in-person role emphasizes confidentiality, teamwork, and providing a positive client experience during tax season, with evenings and weekends required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Computer literacy

Evening/weekend availability

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations in our Lakeland, FL office. You will answer calls, schedule appointments, and connect clients with the right tax professional, while maintaining a tidy, efficient office environment.

This in-person role emphasizes confidentiality, teamwork, and providing a positive client experience during tax season, with evenings and weekends required.