Seasonal Front Desk & Client Concierge – Tax Season

H&R Block, Inc.; Martinez (CA); Vor Ort; USD 23.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, take calls, and schedule appointments.

You will support daily office operations and collaborate with tax professionals to ensure a smooth client experience in-person at the office. This role emphasizes confidentiality, organization, and a professional demeanor, with availability for tax-season evenings and weekends.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Interpersonal communication

Multitasking

Attention to detail

Professional demeanor

Client service

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, take calls, and schedule appointments.

You will support daily office operations and collaborate with tax professionals to ensure a smooth client experience in-person at the office. This role emphasizes confidentiality, organization, and a professional demeanor, with availability for tax-season evenings and weekends.