Seasonal Front Desk & Client Concierge - Tax Office

H&R Block, Inc.; Johnson City (TN); Vor Ort; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

H&R Block in Johnson City, TN is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right expert, handle check-in and document intake, keep the office organized, and maintain client confidentiality; evenings and weekends are required during tax season.

Qualifikationen

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Customer service

Communication

Multitasking

Team collaboration

Detail orientation

Evenings/weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Johnson City, TN is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right expert, handle check-in and document intake, keep the office organized, and maintain client confidentiality; evenings and weekends are required during tax season.