Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Jellico (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Jellico, TN. You will greet clients, schedule appointments, manage check-ins, and support daily office operations in a friendly, professional setting.

Work is in-person during tax season. You will collaborate with tax professionals, handle confidential information, and help create a smooth client experience. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Tech literacy

Education

High school diploma/GED

Tools

MS Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Jellico, TN. You will greet clients, schedule appointments, manage check-ins, and support daily office operations in a friendly, professional setting.

Work is in-person during tax season. You will collaborate with tax professionals, handle confidential information, and help create a smooth client experience. Evening and weekend availability is required.