Seasonal Client Service & Receptionist — Tax Office

H&R Block, Inc.; Kingsport (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. in Kingsport, TN is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position requires strong interpersonal skills, multitasking ability, and reliability. Prior experience in hospitality or customer service is a plus; evenings and weekends during tax season are required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kingsport, TN is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position requires strong interpersonal skills, multitasking ability, and reliability. Prior experience in hospitality or customer service is a plus; evenings and weekends during tax season are required.