Client Experience Concierge - Receptionist (Tax Season)

H&R Block, Inc.; Spring Hill (TN); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Spring Hill, TN. This in-person role serves as the friendly first impression, greeting clients and coordinating scheduling to support the office team.

You will work alongside tax professionals, handle client check-in and document intake, and maintain a clean, professional office environment. Evening and weekend availability during tax season is required.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Office, Teams, scheduling tools).
• Evening and weekend availability during tax season.

Responsabilidades

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake; scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Conocimientos

Client service excellence

Interpersonal skills

Multitasking

Attention to detail

Basic computer skills

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Spring Hill, TN. This in-person role serves as the friendly first impression, greeting clients and coordinating scheduling to support the office team.

You will work alongside tax professionals, handle client check-in and document intake, and maintain a clean, professional office environment. Evening and weekend availability during tax season is required.