Seasonal Client Concierge & Front Desk In-Person

H&R Block, Inc.; La Mesa (CA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the friendly in-office face for clients in La Mesa, CA. You will manage schedules, answer calls, and support day-to-day operations in person.

This role emphasizes confidentiality, organization, and teamwork as you help guide clients to the appropriate tax professional and ensure a smooth, professional experience during tax season.

Qualifications

• Experience in a fast-paced, client-facing environment.
• Strong interpersonal and communication skills; team-oriented.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability for evenings/weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phones, schedule appointments, and connect clients with the right tax professional based on their needs.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain an organized, clean office to support a smooth client experience.
• Collaborate with tax professionals and teammates to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric mindset

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the friendly in-office face for clients in La Mesa, CA. You will manage schedules, answer calls, and support day-to-day operations in person.

This role emphasizes confidentiality, organization, and teamwork as you help guide clients to the appropriate tax professional and ensure a smooth, professional experience during tax season.