Seasonal Client Concierge & Front Desk (In-Person)

H&R Block, Inc.; El Cajon (CA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and support daily operations in person in California.

The role includes greeting clients, managing check-ins, scheduling, and routing clients to the appropriate tax professionals. You’ll work closely with tax professionals and office staff, maintaining confidentiality and delivering a professional client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and support daily operations in person in California.

The role includes greeting clients, managing check-ins, scheduling, and routing clients to the appropriate tax professionals. You’ll work closely with tax professionals and office staff, maintaining confidentiality and delivering a professional client experience.