Seasonal Front Desk & Client Concierge (In-Person)

H&R Block, Inc.; Prestonsburg (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-ins, answer calls, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations.

This in-person role supports the tax season with evenings and weekends availability, offering training and growth into tax prep or leadership as you gain experience. Join a high-performing team in a fast-paced environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Detail-oriented

Office software

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-ins, answer calls, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations.

This in-person role supports the tax season with evenings and weekends availability, offering training and growth into tax prep or leadership as you gain experience. Join a high-performing team in a fast-paced environment.