Seasonal Front Desk & Client Concierge

H&R Block, Inc.; West Virginia; On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-ins, and support daily operations with tax professionals in a team setting.

This in-person role requires strong communication, multitasking, and customer-service skills, with availability for evenings and weekends during tax season. Experience in hospitality or office support is beneficial.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.

Responsibilities

• Greet clients warmly and establish a professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-ins, and support daily operations with tax professionals in a team setting.

This in-person role requires strong communication, multitasking, and customer-service skills, with availability for evenings and weekends during tax season. Experience in hospitality or office support is beneficial.