Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Glendale Heights (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person, tax-season role handles client check-in, appointment scheduling, and coordination with tax professionals to ensure a smooth client experience.

You will greet clients, manage intake, and support daily operations while maintaining confidentiality. This position offers growth into tax preparation or office leadership with training and support.

Qualifications

• Fast-paced, client-centric environment experience.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a professional first impression.
• Answer calls, schedule appointments, and match clients with tax professionals based on needs.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Scheduling software

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person, tax-season role handles client check-in, appointment scheduling, and coordination with tax professionals to ensure a smooth client experience.

You will greet clients, manage intake, and support daily operations while maintaining confidentiality. This position offers growth into tax preparation or office leadership with training and support.