Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Williamsport (Lycoming County); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In person role handling scheduling, client intake, and daily office operations alongside tax professionals.

The position emphasizes strong customer service, organization, and the ability to multitask in a fast-paced environment, with opportunities to grow into tax prep or leadership during tax season. Evening and weekend availability is often required.

Qualifications

• Experience in a fast-paced client-facing environment.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage multiple priorities.
• Organization and attention to detail in document handling and scheduling.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Communication

Multitasking

Office software

Scheduling

Education

HS diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In person role handling scheduling, client intake, and daily office operations alongside tax professionals.

The position emphasizes strong customer service, organization, and the ability to multitask in a fast-paced environment, with opportunities to grow into tax prep or leadership during tax season. Evening and weekend availability is often required.