Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Florida City (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Florida City is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage check-ins, and support daily office operations in person. This role offers training and a path into tax preparation or office leadership.

You will answer calls, schedule appointments, and coordinate with tax professionals while maintaining confidentiality and a welcoming, professional environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Computer skills (MS Office, Teams, and

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. in Florida City is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage check-ins, and support daily office operations in person. This role offers training and a path into tax preparation or office leadership.

You will answer calls, schedule appointments, and coordinate with tax professionals while maintaining confidentiality and a welcoming, professional environment.