Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Philadelphia (Philadelphia County); Sur place; USD 24 000 - 30 000; Temps partiel

Résumé du poste

H&R Block in Philadelphia is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, answer phones, and pair clients with the right tax pro. This in-person role supports daily office operations and helps maintain a professional client experience.

The position emphasizes strong communication, multitasking, and attention to detail, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Office software

Scheduling

Team collaboration

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block in Philadelphia is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, answer phones, and pair clients with the right tax pro. This in-person role supports daily office operations and helps maintain a professional client experience.

The position emphasizes strong communication, multitasking, and attention to detail, with availability for evenings and weekends during tax season.