In-Person Client Service Specialist: Evenings & Weekends

H&R Block, Inc.; Philadelphia (Philadelphia County); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Philadelphia is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily operations alongside tax professionals in a fully in-person role.

The position emphasizes a strong client service mindset, multitasking ability, and proficiency with Microsoft Office and scheduling systems. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional client service skills.
• Ability to multitask and manage competing priorities.

Responsabilités

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office cleanliness and organization to support a professional experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality

Connaissances

Client service mindset

Interpersonal skills

Multitasking

Organizational skills

Proficiency with MS Office/scheduling

Effective communication

Formation

High school diploma or GED

Outils

Microsoft Office

Scheduling systems

Description du poste

H&R Block, Inc. in Philadelphia is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily operations alongside tax professionals in a fully in-person role.

The position emphasizes a strong client service mindset, multitasking ability, and proficiency with Microsoft Office and scheduling systems. Evening and weekend availability during tax season is required.