Seasonal Front Desk & Client Care Pro

H&R Block, Inc.

Johnstown (OH)

On-site

USD 21,000 - 30,000

Full time

2 days ago

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Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Columbus and surrounding areas. The role involves greeting clients, scheduling, and supporting daily operations with tax professionals.

The position emphasizes confidentiality, teamwork, and a path into tax preparation or office leadership, with in-person, tax-season availability.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
Ability to multitask and manage competing priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.