Seasonal Front Desk & Client Care - Path to Tax Prep

H&R Block, Inc.; Rancho Cucamonga (CA); Sur place; USD 23 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the welcoming face of the office and help connect clients with the right tax professional.

This role requires strong interpersonal skills, the ability to multitask, and a professional, confidential approach to handling client information. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Detail oriented

Computer literacy

Evenings/weekends

Formation

High school diploma or GED

Outils

Microsoft Office

Scheduling software

Description du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the welcoming face of the office and help connect clients with the right tax professional.

This role requires strong interpersonal skills, the ability to multitask, and a professional, confidential approach to handling client information. Evening and weekend availability during tax season is expected.