Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Spring Lake (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support office operations in person. You will manage scheduling, assist tax professionals, and help with document intake, all while maintaining a professional and confidential client experience.

Ideal candidates bring strong communication, multitasking, and organizational skills, with experience in fast-paced client service. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support office operations in person. You will manage scheduling, assist tax professionals, and help with document intake, all while maintaining a professional and confidential client experience.

Ideal candidates bring strong communication, multitasking, and organizational skills, with experience in fast-paced client service. Evening and weekend availability during tax season is expected.