Seasonal Front Desk Agent - Mountain Resort Guest Experience

Davidson Hospitality Group; Utah; On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Free maintenance medications

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid Time Off (PTO)

401K match

Job summary

Snowpine Lodge in Utah is seeking a friendly Front Desk Agent for a part-time, seasonal role. You will warmly welcome guests, check them in/out, and provide local recommendations while handling transactions with care.

Responsibilities include resolving guest inquiries, coordinating with departments, and maintaining an organized front desk. Flexible evenings, weekends, and holiday availability is required.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

Multitasking

Organization

Flexibility

Education

High School diploma

Tools

PMS software

Computer systems

Job description

Snowpine Lodge in Utah is seeking a friendly Front Desk Agent for a part-time, seasonal role. You will warmly welcome guests, check them in/out, and provide local recommendations while handling transactions with care.

Responsibilities include resolving guest inquiries, coordinating with departments, and maintaining an organized front desk. Flexible evenings, weekends, and holiday availability is required.