Seasonal Customer Service Associate — Make a Lasting Impact

Nordstrom Inc; Edison (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement plan

Merchandise discount

Paid Time Away

EAP Resources

Job summary

Nordstrom, Inc. is seeking a customer-focused team member in Edison, NJ to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You’ll mentor new employees on the register and help maintain POS/system accuracy while upholding privacy and security standards.

The role emphasizes relationship building with customers and peers, with opportunities to promote Nordstrom loyalty and use the latest tools to enhance the shopping experience.

Qualifications

• Experience delivering friendly, proactive customer service in a retail environment.
• Ability to build trust with customers and teammates through effective communication.
• Aptitude for cross‑selling and promoting Nordstrom programs and services.

Responsibilities

• Provide friendly service and resolve returns, exchanges, and order inquiries.
• Process transactions accurately using POS and store systems.
• Mentor new employees on register procedures and product guidance.
• Develop relationships with teammates to support a positive, high‑performing team.
• Protect customer information and maintain privacy and compliance.

Skills

Customer service

Relationship building

Communication

Training new hires

Tools

POS systems

Store systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member in Edison, NJ to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You’ll mentor new employees on the register and help maintain POS/system accuracy while upholding privacy and security standards.

The role emphasizes relationship building with customers and peers, with opportunities to promote Nordstrom loyalty and use the latest tools to enhance the shopping experience.