Seasonal Customer Care & POS Specialist

Nordstrom Inc; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away Life Insurance and Disb

Merchandise Discount and EAP Resources

Job summary

Nordstrom Inc. is seeking a customer-focused team member in New York to deliver seamless service, process transactions, and support order pickup. You’ll resolve returns, assist customers, and mentor new hires on the register while maintaining security and privacy of customer data.

Role emphasizes strong communication, relationship-building, and the ability to juggle multiple tasks in a fast-paced retail environment. Training and loyalty program knowledge are pluses.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and solutions-focused approach.
• Accurately process transactions and ticketing to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.

Skills

Customer service

POS familiarity

Communication

Training new hires

multitasking

Ownership

Tools

Windows

iOS

Android

Job description

Nordstrom Inc. is seeking a customer-focused team member in New York to deliver seamless service, process transactions, and support order pickup. You’ll resolve returns, assist customers, and mentor new hires on the register while maintaining security and privacy of customer data.

Role emphasizes strong communication, relationship-building, and the ability to juggle multiple tasks in a fast-paced retail environment. Training and loyalty program knowledge are pluses.