Seasonal Service Associate: Flexible Shifts & In-Store Pickup

Macy's; Arlington (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards in a fast-paced setting.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, including nights, weekends, and holidays. You will help maintain a welcoming store environment and assist customers with loyalty programs.

Qualifications

• Flexible availability including days/evenings/weekends/holidays.
• Read and understand employment policies in English.
• Ability to communicate effectively with customers and colleagues.
• Make prompt, sound decisions to address customer needs.
• Comfortable collaborating with customers and teammates.
• Meet daily sales goals and contribute to loyalty programs.
• Open credit accounts and share loyalty benefits.
• Enjoy meeting people and learning about them.
• Adapt to changing priorities and work well in a team.

Responsibilities

• Greet customers, assist in total store fulfillment, and process transactions.
• Support Buy Online Pickup In Store (BOPS), returns, order pickups.
• Keep pickup/return areas clean and organized for a friction-free experience.
• Promote loyalty benefits and close sales with personalized service.
• Collaborate with teammates to meet goals and serve communities.

Skills

Customer service

Multitasking

Communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards in a fast-paced setting.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, including nights, weekends, and holidays. You will help maintain a welcoming store environment and assist customers with loyalty programs.