Seasonal Customer Experience Associate

Michaels Stores; Milpitas (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Michaels Store in Milpitas, CA is hiring for a store associate to deliver friendly customer service, help customers shop, and ensure fast checkout. You will be involved in omni-channel steps like BOPIS and SFS, assist with truck unloads, stocking, and planograms, and help maintain in-stock conditions.

The role emphasizes customer engagement, adherence to SOPs, and contributing to a positive store environment.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Support store recovery, merchandise returns and in-stock handling
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Job description

Michaels Store in Milpitas, CA is hiring for a store associate to deliver friendly customer service, help customers shop, and ensure fast checkout. You will be involved in omni-channel steps like BOPIS and SFS, assist with truck unloads, stocking, and planograms, and help maintain in-stock conditions.

The role emphasizes customer engagement, adherence to SOPs, and contributing to a positive store environment.