Seasonal Retail Associate – Customer Experience

Michaels; Redwood City (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Flexible spending accounts

Job summary

Michaels in Redwood City, CA is hiring for a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will handle cash, participate in rewards enrollments, and support in-store processes such as BOPIS/SFS while maintaining store standards.

The role involves standing for long periods, stocking and unloading, and collaborating with a cross-trained framing team. Prior retail or customer service experience is preferred.

Qualifications

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods and perform store duties

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Communication

Teamwork

POS system

Tools

POS system

Job description

Michaels in Redwood City, CA is hiring for a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will handle cash, participate in rewards enrollments, and support in-store processes such as BOPIS/SFS while maintaining store standards.

The role involves standing for long periods, stocking and unloading, and collaborating with a cross-trained framing team. Prior retail or customer service experience is preferred.