Seasonal Customer Experience Advocate

Nordstrom, Inc.; Newport Beach (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Merchandise discount

Paid time off

Job summary

Nordstrom, Inc. is seeking a Customer Experience Specialist in Newport Beach, CA. You’ll greet customers, assist with merchandise, and support in-store events while collaborating with stylists and back-of-house teams.

The role emphasizes ownership, initiative, and delivering exceptional service in a fast-paced retail setting. Responsibilities include opening/closing the store on certain shifts, light cleaning, and handling inquiries via phone or email while maintaining a strong focus on customer

Qualifications

• Ownership, accountability and initiative.
• Ability to resolve issues and meet customer expectations.
• Adaptability to new initiatives and services.
• Fast-paced environment with multi-tasking ability.
• Basic knowledge of technology tools incl. Outlook, Booking Bug and Excel.

Responsibilities

• Welcome customers by engaging with storytelling and connecting with diverse audiences.
• Understand customer needs and connect them to services like Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping.
• Communicate professionally via phones and email, providing feedback on trend, fit and style.

Skills

Customer Service

Storytelling

Communication

Multi-tasking

Microsoft Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

Nordstrom, Inc. is seeking a Customer Experience Specialist in Newport Beach, CA. You’ll greet customers, assist with merchandise, and support in-store events while collaborating with stylists and back-of-house teams.

The role emphasizes ownership, initiative, and delivering exceptional service in a fast-paced retail setting. Responsibilities include opening/closing the store on certain shifts, light cleaning, and handling inquiries via phone or email while maintaining a strong focus on customer