Seasonal Client Support & Experience Specialist

Jackson Hewitt; Springfield (MA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are

Flexible Schedule Options – Work that

Work Lotto

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions 18

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access – access a portion

Job summary

Jackson Hewitt in Springfield, MA is seeking a Seasonal Client Support Associate to welcome clients and ensure exceptional service. You will confirm appointments, distribute marketing materials, and help keep offices running smoothly with a friendly demeanor.

Successful candidates will demonstrate strong communication, customer service, and the ability to thrive in a fast-paced retail environment. Training and development are provided, with opportunities for advancement within the organization.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.
• Be the friendly face for all visitors to our offices.

Skills

Customer service

Communication

Retail experience

Sales experience

Basic computer skills

Job description

Jackson Hewitt in Springfield, MA is seeking a Seasonal Client Support Associate to welcome clients and ensure exceptional service. You will confirm appointments, distribute marketing materials, and help keep offices running smoothly with a friendly demeanor.

Successful candidates will demonstrate strong communication, customer service, and the ability to thrive in a fast-paced retail environment. Training and development are provided, with opportunities for advancement within the organization.