Seasonal Client Experience Associate

Jackson Hewitt - CPI; West Springfield (MA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are 

Flexible Schedule Options – Work that 

Work Lotto (Win money for logged shits

Low-cost benefits (healthcare, dental 

Teladoc (Unlimited Teladoc sessions 

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within 

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access – access a portion

Job summary

Jackson Hewitt - CPI in Massachusetts is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide helpful service in a welcoming, customer‑focused office.

You will engage with clients, distribute marketing materials, follow up with past and potential clients, and help keep clients engaged during wait times. The role emphasizes excellent communication and teamwork in a busy retail setting.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Engage with clients and confirm appointments.
• Distribute marketing materials to clients.
• Follow up with past and potential clients; keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Willingness to learn

Job description

Jackson Hewitt - CPI in Massachusetts is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide helpful service in a welcoming, customer‑focused office.

You will engage with clients, distribute marketing materials, follow up with past and potential clients, and help keep clients engaged during wait times. The role emphasizes excellent communication and teamwork in a busy retail setting.