Seasonal Client Experience Specialist

Jackson Hewitt - CPI; West Boylston (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are/

Job summary

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in Massachusetts. You will be the friendly face for visitors and provide essential client support, ensuring excellent service.

Engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. The role emphasizes strong communication, teamwork, and a proactive approach to customer service in a welcoming environment, with multiple perk

Qualifications

• Excellent communication skills required.
• Experience in a fast-paced retail environment preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and be the friendly face for office visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Excellent communication skills

Interpersonal skills

Retail experience

Basic computer proficiency

Troubleshooting

Job description

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in Massachusetts. You will be the friendly face for visitors and provide essential client support, ensuring excellent service.

Engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. The role emphasizes strong communication, teamwork, and a proactive approach to customer service in a welcoming environment, with multiple perk